Overview

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Turn charger faults, downtime events, maintenance requests, operational escalations, and Work Orders from Energos.ai into automated Zendesk tickets and support workflows using Zapier. Automatically sync operational incidents, technician updates, asset health data, and customer-impacting events between Energos.ai and Zendesk to streamline issue resolution, improve response times, reduce manual coordination, and keep support and operations teams aligned across your EV charging network.

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Key Features

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• Automatically create Zendesk tickets when charger faults, downtime events, inspections, maintenance escalations, or operational incidents occur in Energos.ai.
• Sync Work Order updates from Energos.ai into Zendesk automatically — including ticket status, technician assignments, asset details, repair notes, and operational severity.
• Automatically escalate unresolved maintenance issues into Zendesk workflows based on SLA thresholds, outage duration, or repeated operational failures.
• Trigger proactive support workflows from predictive maintenance alerts and condition-based maintenance events before chargers fail completely.
• Route Zendesk tickets automatically to the correct support teams, regional operations managers, technicians, or vendors based on charger site, asset type, severity level, or issue category.
• Push technician notes, uploaded images, repair summaries, and service history from Energos.ai directly into Zendesk tickets.
• Automatically notify support teams and stakeholders when charger status changes, operational incidents escalate, or Work Orders are completed.
• Track charger uptime issues, recurring failures, maintenance history, and operational trends through synchronized Zendesk workflows and reporting.
• Automatically create follow-up tickets, escalation cases, and customer communication workflows for ongoing maintenance incidents and service disruptions.
• Eliminate manual coordination by automating workflows between Energos.ai, Zendesk, Slack, Jira, Trello, CRMs, email systems, and other operational platforms through Zapier.

Note: Predictive maintenance workflows, AI-generated technician briefings, advanced SLA escalation logic, and multi-step operational automation require the Energos.ai Advanced Plan.

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How It Works

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1. Connect your accounts

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Connect your Energos.ai, Zendesk, and Zapier accounts to begin building your automation workflows.

2. Choose your trigger events

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Select the Energos.ai events you want Zapier to monitor, including:

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• Work Order creation or updates
• Charger faults and downtime events
• Predictive maintenance alerts
• Inspection failures
• Technician dispatch activity
• Asset status changes
• Escalation events
• Maintenance completion updates

3. Configure your Zendesk actions

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Choose what happens automatically inside Zendesk when an Energos.ai event occurs.

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Examples include:

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• Create new Zendesk support tickets
• Update ticket status automatically
• Assign tickets to support or operations teams
• Trigger SLA escalation workflows
• Log technician updates and repair history
• Notify stakeholders of operational incidents
• Create follow-up cases and escalation tickets
• Synchronize operational reporting workflows

4. Customize your workflow logic

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Use Zapier to customize automation logic, routing rules, SLA workflows, and multi-step escalation processes without custom development.

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Configuration options can include:

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• Zendesk ticket and queue mapping
• Severity-based escalation workflows
• SLA timing and response logic
• Asset categorization and routing rules
• Automated notifications and approvals
• Multi-step maintenance orchestration
• Cross-platform integrations with Slack, Jira, Trello, or CRMs
• Conditional workflow branching and escalation routing
• Operational reporting and analytics automation

5. Test and publish your Zap

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Run test events to validate your workflows, confirm Zendesk synchronization, and verify your automations are working correctly before publishing them live.

6. Monitor and scale

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Once your Zap is live, Zendesk and Energos.ai will stay synchronized automatically through Zapier. As your operations grow, you can expand workflows, automate additional support processes, and connect more operational systems without rebuilding your infrastructure.

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Requirements

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• Must have an active Zendesk account
• Must have a Zapier account with automation access enabled
• Must have an active Energos.ai account on a supported plan

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