Overview

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Turn real-time alerts, charger faults, Work Order updates, predictive maintenance notifications, and operational events from Energos.ai into instant Slack notifications and automated workflows using Zapier. Automatically route issues to the right channels, notify technicians and operations teams in real time, trigger escalation workflows, reduce manual coordination, and keep your EV charging operations aligned across every site.

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Key Features

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• Automatically send Slack alerts when Energos.ai detects charger faults, offline chargers, session failures, or predictive maintenance risks — including charger ID, site location, severity level, and recommended next steps.
• Instantly notify the correct Slack channel, operations manager, site lead, or on-call technician when a Work Order is created, updated, escalated, or completed in Energos.ai.
• Automatically create dedicated Slack incident threads for critical charger outages or high-priority operational events so teams can coordinate resolution in real time.
• Trigger Slack notifications when charger uptime drops below configured thresholds or repeated fault patterns indicate a developing issue.
• Route alerts dynamically by charger site, region, asset type, severity, or escalation level using Zapier automation logic.
• Automatically send predictive maintenance alerts from Energos.ai into Slack before chargers fail — helping teams proactively dispatch technicians and reduce downtime.
• Push AI-generated technician field briefings directly into Slack, including likely root cause, recommended parts, repair history, and Work Order details before dispatch.
• Automatically notify stakeholders in Slack when a Work Order is completed, including resolution summaries, charger status updates, and operational restoration confirmation.
• Sync asset health updates and operational status changes from Energos.ai into Slack channels to improve visibility across operations, maintenance, and leadership teams.
• Reduce manual coordination and internal communication overhead by automating operational workflows between Energos.ai, Slack, and other connected systems through Zapier.

Note: Predictive maintenance alerts, advanced workflow routing, escalation automation, and AI-generated technician briefings require the Energos.ai Advanced Plan.

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How It Works

1. Contact us

Book a call with an Energos.ai integration specialist or contact your Account Manager to review available Slack and Zapier workflows.

2. Select your workflows

Choose the Energos.ai events and Slack actions you'd like to automate — charger faults, Work Order notifications, predictive maintenance alerts, escalation routing, outage notifications, technician dispatch messaging, or operational reporting updates.

3. Review quote & purchase

A timeline and pricing proposal will be provided so you can finalize your integration purchase.

4. Configuration & testing

We’ll configure, test, and validate all Zapier workflows and Slack automations before deployment.

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Configuration can include:

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• Slack workspace and channel mapping
• Alert severity routing logic
• Work Order notification workflows
• Escalation timing and approval flows
• Regional or site-specific notification rules
• Predictive maintenance alert routing
• Technician dispatch messaging templates
• AI-generated field briefing delivery
• Zapier automation setup and authentication
• Multi-channel notification coordination across Slack, email, and SMS

5. Go live & support

After deployment, we provide ongoing support to ensure your Slack workflows and Energos.ai automations continue operating reliably as your EV charging network scales.

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Requirements

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• Must have an active Slack workspace
• Must have a Zapier account with automation access enabled
• Must have an active Energos.ai account on a supported plan

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